Vickers Home is closed for the holidays from 19th December to the 5th January – orders and account applications will be processed on our return.
Financial Information
Having Trouble Making Your Payments?
We’re Here to Help.
We understand that life happens, and sometimes things can get tough financially. That’s why we offer flexible options to help you manage your payments when money gets tight.
Here's how we can support you
Lower Your Payments: If your repayments are too high or you’re facing temporary financial difficulties, we can reduce your regular payments to make them more manageable.
Take a Break from Payments: In more serious situations, we may be able to offer you a short repayment holiday — meaning you won’t need to make payments for a limited time. Just keep us updated on your situation.
Change How Often You Pay: We can adjust your repayment schedule to suit your lifestyle. Choose from weekly, fortnightly, or monthly payments.
Change How You Pay: You can choose the payment method that works best for you:
- Direct Debit
- Automatic Payments
- Manual Online Payments
- Redirection of Benefit
Need to talk or Have a problem with us?
If something’s not right or you just want to talk something through, please get in touch — we’re here to help.
Call us: 08005 08005
Email us: steven@vickershome.co.nz
We’ll do everything we can to sort it out quickly and fairly.
If You Don’t Get in Touch
If your account is overdue and we don’t hear from you, the following fees may apply:
- Missed Payment Text: $0.30
- Missed Payment Letter: $3.00
- Arrears Letter: $3.00
- Field Visit (door knock): $50.00
Please don’t ignore the situation — we’re always happy to work with you before it gets to that stage.
Still Unhappy with the Outcome?
If you’ve talked to us and still aren’t satisfied, you can take your complaint to an independent dispute resolution service:
Financial Services Complaints Ltd (FSCL)
PO Box 5967, Wellington 6145
0800 347 257
complaints@fscl.org.nz
www.fscl.org.nz
Our Details
- FSP Number: FSP518306
- Registered Since: August 2016
- Trading Name: Vickers Marketing Ltd
- Postal Address: PO Box 15, Levin 5510
- Phone: 06 366 0008
- Email: steven@vickershome.co.nz