Vickers Home is closed for the holidays from 19th December to the 5th January – orders and account applications will be processed on our return.
Account Fees
Effective from October 2025
(All fees and charges are subject to change. Please refer to our full Terms & Conditions for details.)
Account Setup & Maintenance
Fee Type | Description | Cost |
|---|---|---|
Account Establishment Fee | One-off fee charged when opening your account. Payable in installments. Non-refundable. | $30 |
Account Maintenance Fee | Charged monthly for account servicing. | $3 / month |
Cancellation Fee | No fee applies. | $0 |
Refinance Fee | No fee applies. | $0 |
Bank Transaction Fee | No fee applies. | $0 |
Statements & Refunds
Fee Type | Description | Cost |
|---|---|---|
Account Statement Letter | Printed account summary (on request). | $0 |
Refund Fee | Your first refund is free. Any additional refunds due to continued payments will incur this fee. | $30 per additional refund |
Missed or Late Payments
Fee Type | Description | Cost |
|---|---|---|
Missed Payment Fee | No charge. | $30 |
Missed Payment Text Fee | Notification text message. | $0.30 |
Missed Payment Letter Fee | Posted reminder letter. | $3 |
Account in Arrears Letter | Follow-up reminder letter. | $3 |
Dishonoured Payment Fee | No fee from us. Your bank may charge their own dishonour or honour fee. | $0 |
Interest | We do not charge interest on balances. | 0% |
Field Visit
Fee Type | Description | Cost |
|---|---|---|
Home Account Recovery Visit | Door-to-door collection service (if required). | $50 |
Service & Delivery
Repairs & Service
If a returned product is not covered under warranty, service, repair, parts, or freight charges may apply.
All costs will be explained before any work begins, and can be added to your account if needed.
Delivery Fees
Delivery Type | Cost |
|---|---|
Small Delivery (up to 2kg) | $20 |
Medium Delivery (up to 12kg) | $30 |
Large / Drop-shipped Items (e.g. BBQs, Fridges, etc.) | $75 |
Rural & South Island Surcharge | +$10 |
Quick Summary
Vickers Home Facility provides clear, interest-free account management with flexible payment options, no hidden fees, and straightforward service and delivery charges—making refunds and account maintenance simple and transparent.
No interest, no hidden fees
Enjoy complete peace of mind with no interest charges and no hidden fees.
Flexible payment options.
Choose payment plans that fit your budget with flexible options designed to make managing your account simple and stress-free.
Transparent service and delivery costs.
Service and delivery fees are clearly outlined upfront, so you always know exactly what you’re paying
Easy refunds and account management.
Manage your account effortlessly with simple refund processes.